Genxa builds custom software and IT solutions for MSMEs and SMEs. You get tools made for your workflow, so you can streamline operations and grow with less friction.

Genxa is for MSMEs and SMEs that have real operational problems to fix. If you want a simple, tailored solution, Genxa is built for you.

How do you reduce the risk of custom software?

Genxa starts with a live, working prototype. You see the solution in action first, before you commit.

Why do businesses choose custom software instead of a generic tool?

Custom software fits your process, not the other way around. That means fewer workarounds, less waste, and a better day-to-day fit.

How much does custom software cost for a small business in India?

It depends on the scope of work and the complexity of the features you need. We quote a one-time development cost after understanding your requirements, and the first year of annual maintenance (AMC) is included. The prototype is free, so you see what you are paying for before you commit.

Where does Genxa work?

We are headquartered in Surat, Gujarat, and work with businesses across Gujarat and Maharashtra, including Pune. We also take on projects from clients elsewhere in India and abroad.

What Support Do You Get After Custom Software Goes Live? AMC, Training and Updates Explained

Amit Devrukhhkar

Oct 19

2 min read

Short answer: after custom software goes live you should get maintenance support, training for your team, and a way to request help and changes. At Genxa, one year of annual maintenance (AMC) is included in the one-time development cost and starts from the date the software is deployed on your server. On-ground, hand-holding training for your staff is arranged as mutually agreed, and remote support is available with prior notice.

What the first-year AMC means

Included in the development cost: you don't pay separately for the first year of maintenance.
Starts at deployment: the 12 months are counted from the date the software goes live on your server, not from the start of development.
After year one: renewal terms are agreed with you.

Training for your team

New software only pays off when your staff use it every day. Genxa provides on-ground, hand-holding training at your location, with the schedule and scope mutually agreed, so managers and field staff learn on their own real work.

Remote support

For help after go-live, remote support is available. Give prior notice when you need a session so the right person is ready to help.

Getting your team to actually use the software

Involve the daily users while testing the prototype.
Train people on their real tasks, not a generic demo.
Stop updating old spreadsheets once the new system is running, so there is one source of truth.

More on this in our guide to moving your business off Excel and WhatsApp.

Frequently asked questions

Does custom software need maintenance charges?

Software needs maintenance like any business system. At Genxa, the first year of AMC is included in the development cost; renewal after that is agreed with you.

When does the AMC start?

From the date the software is deployed on your server.

Do you train our employees?

Yes. Genxa provides on-ground, hand-holding training, with the details mutually agreed.

How do I get help after go-live?

Remote support is available with prior notice, in addition to the AMC.

Can new features be added later?

Yes. Custom software can grow with your business; new modules or features are scoped with you when you need them.

Can I start using part of the software before everything is ready?

Yes. Genxa delivers module by module, so your team can start using the first modules early.

See how this worked in practice in our car wash management case study.

Genxa is a Surat-based software company building custom software for MSMEs across Gujarat and Maharashtra. Book a free discovery call and see a live prototype before you commit to anything.