Genxa builds custom software and IT solutions for MSMEs and SMEs. You get tools made for your workflow, so you can streamline operations and grow with less friction.

Genxa is for MSMEs and SMEs that have real operational problems to fix. If you want a simple, tailored solution, Genxa is built for you.

How do you reduce the risk of custom software?

Genxa starts with a live, working prototype. You see the solution in action first, before you commit.

Why do businesses choose custom software instead of a generic tool?

Custom software fits your process, not the other way around. That means fewer workarounds, less waste, and a better day-to-day fit.

How much does custom software cost for a small business in India?

It depends on the scope of work and the complexity of the features you need. We quote a one-time development cost after understanding your requirements, and the first year of annual maintenance (AMC) is included. The prototype is free, so you see what you are paying for before you commit.

Where does Genxa work?

We are headquartered in Surat, Gujarat, and work with businesses across Gujarat and Maharashtra, including Pune. We also take on projects from clients elsewhere in India and abroad.

How to Get Your Team to Actually Use New Software (and Stop Going Back to Excel)

Amit Devrukhhkar

Oct 19

2 min read

Short answer: staff adopt new software when it makes their own work easier, when they helped shape it, and when the old way is switched off. Involve daily users while testing the prototype, train them on their real tasks, go live one module at a time, give quick help in the first weeks, and stop updating the old spreadsheet once the new system is running.

Why staff resist new software

It feels like extra work on top of their real job.
It was chosen without asking the people who use it daily.
Training was a one-time demo, not practice on real tasks.
The old spreadsheet or WhatsApp group is still running, so nobody has to switch.

8 steps to real adoption

Show staff what's in it for them: fewer calls, no duplicate entry, transparent incentives.
Involve them in the prototype: let daily users test it and suggest changes. What a prototype is.
Keep screens simple: especially for field staff on phones.
Go live in stages: one module at a time, so nobody has to learn everything at once.
Train on real work: hands-on training with their own tasks, not a generic demo.
Name a champion: one person in the team who helps others in the first weeks.
Switch off the old way: once numbers match, stop updating the spreadsheet so there is one source of truth.
Watch usage and fix friction: if a step is skipped or worked around, simplify it.

How Genxa supports adoption

Genxa delivers module by module, provides on-ground, hand-holding training at your location as mutually agreed, and offers remote support with prior notice. The first year of AMC is included in the development cost. Support and AMC explained.

Frequently asked questions

Will my staff be able to use new software easily?

Yes, if it is designed around their real tasks, kept simple, and introduced with hands-on training.

Do software companies provide training?

Many do. Genxa provides on-ground, hand-holding training as mutually agreed.

How do I stop staff going back to Excel and WhatsApp?

Run both briefly until numbers match, then stop updating the old sheet and move updates into the system. Step-by-step guide.

Can we start using part of the software early?

Yes. Staged delivery lets your team start with the first module while the rest is built.

More on reducing project risk: how to avoid failed software projects.

Genxa is a Surat-based software company building custom software for MSMEs across Gujarat and Maharashtra. Book a free discovery call and see a live prototype before you commit to anything.